Terms and Conditions

Terms & Conditions For Special Offers & Packages & Gift Cards

  • Chroma branded Gift Cards have a 2 year expiry date: unless a shorter date is specifically advertised as part of a special promotion.
  • Chroma branded Gift Cards can be used for any normal priced services or products in the Salon.
  • New Client Special Offers are only available for clients who have not visited any Chroma Hair Studio Salon previously
  • Online Special Offers need to be purchased before we are able to take your appointment booking.
  • You must present the gift card/voucher upon arrival for redemption
  • Gift Card/Vouchers are not redeemable for cash
  • One per person limit
  • Multiple Gift Cards/Vouchers may be purchased as gifts
  • Special Offers are valid for 6 months from date offer was sold
  • Sorry no double dipping: Vouchers cannot be used at the same time with any other discount, offer or special promotion
  • Special Offers with colour services do not include the cost of a toner/blonde polish unless it is specifically noted as included in the offer
  • A minimum of 24 hours’ notice is required to cancel or reschedule a booking to avoid forfeiting your voucher
  • Failure to show to appointment (no-show) forfeits the voucher
  • In Special Offers/Packages, we are usually able to offer service substitutions and upgrades at an extra charge
  • Special Offers/Packages are not available with the salon owner (Kim Astro).
  • Bookings are essential and are subject to availability.
  • Unfortunately we are not able  to offer the online booking platform for these special offers. Please phone your prefered Salon and our friendly staff will assist you
  • vouchers are not valid during the month of December. If your validity period crosses the Month of December, then an extra month is added to the expire date
  • All prices quoted for special offers are for short to medium length hair. Long/Extra Long/ Thick hair may attract a $25 charge
  • Prices quoted as the value of full priced services before any offers are calculated based on Premier Stylist Costs @ medium hair length

Chroma Gold Plated Guarantee:

We want you to leave our salon with that wonderful “WOW” feeling. If you’re not delighted, tell us (within 7 days) and we will redo it for FREE. We can’t be any fairer than that can we!